By placing an order at Forest Mother, you agree to the following terms:
Processing & Shipping
All orders are prepared with care and usually shipped within 2–3 weeks.
Delivery times may vary depending on destination and postal service efficiency.
When placing an order, customers must provide a valid phone number.
Once the package arrives in your country, your local postal service will contact you to arrange home delivery.
If delivery is unsuccessful, the package will be redirected to the nearest post office, where it can be collected within 30 days.
If the package is not collected within this time, the buyer is responsible for any reshipping or return costs.
Returns & Refunds
Returns are accepted within 14 days of receiving the order.
Items must be unused, in their original condition, and securely packaged.
Buyers are responsible for return shipping costs.
Damaged or Lost Packages
If your order arrives damaged or fails to arrive, please contact me at forestmotherlv@gmail.com.
I will do my best to resolve the issue or provide a suitable refund.
Incorrect Address or Incomplete Information
Please ensure that your name, address, and contact details are entered correctly during checkout.
Forest Mother is not responsible for lost or undelivered packages caused by incorrect or incomplete information provided by the customer.
If a package is returned due to an incorrect address, the customer will be responsible for the reshipping cost or any related postal fees.
Custom Orders
Custom or personalized items cannot be returned unless damaged during delivery.
Contact
For any questions or concerns, please reach out at forestmotherlv@gmail.com.
Forest Mother reserves the right to update these terms at any time without prior notice.